Lifetime Pro: What It Means

What’s included for life

• Cellular GPS service (the data connection that makes tracking work)
• Access to the StepSafe app and dashboard
• Location tracking, safe zones, and alerts
• Software updates

What “lifetime” means

“Lifetime” refers to the functional lifespan of your device: for as long as your StepSafe Kids device works and is supported. It is not tied to a fixed number of years; it lasts as long as the device does.

Replacement devices

If your device stops working due to a manufacturing defect within the warranty period, we’ll replace it and your Lifetime Pro carries over to the replacement at no additional cost. If you need a replacement outside warranty (lost, damaged, or worn out after years of use), Lifetime Pro holders can purchase a replacement device at a discounted Lifetime-holder rate, and service continues. See our warranty and replacement policy for details.

What it does not mean

• It does not guarantee the device will function forever; no electronic device lasts indefinitely.
• It is tied to the product, not transferable to a different person’s separate account (though a family can move it between their own children as needed).
• If cellular networks fundamentally change (for example, a carrier retires the network the device uses, as happened with 3G), we’ll give advance notice and work with Lifetime members on the best available path forward.

The honest version

We’re a small company making a long-term promise, and we’ve priced Lifetime Pro to keep it sustainably. Our commitment is real, and we’ll always be transparent about what we can and can’t guarantee.